Contact
Phone
Have a question? Call the SETC Central Office at (336) 265-7489.
Please leave a message, and your call will be returned within the next two business days. Regular office hours are 9 a.m. – 4 p.m. Eastern Time.
General SETC questions may be referred to info@setc.org.
Mailing Address
Mail for SETC's Central Office should be mailed to:
717 Green Valley Road
Suite 200, Office 244
Greensboro, NC 27408
Refund Policy
SETC understands that unexpected circumstances can arise. Refund requests will be considered according to the schedule below.
All refund requests must be submitted in writing to SETC at registration@setc.org
(mail to: registration@setc.org)
Requests will be processed in the order received and will be valued based on the date the written request is received according to the following:
Timing of the refund request is received | Refund eligibility |
|---|---|
45 Days Prior to Event Start Date | Full refund, less a $25 administrative fee |
44 Days to 30 Days Prior to Event State Date | 75% refund |
29 Days or Less Prior to Event Start Date | 50% refund |
No refunds will be issued for requests received on or after any event has begun, and absolutely no refunds will be issued after the event concludes, including any members of groups or companies.
Refunds apply only to eligible convention registration fees. Payment processing fees, audition fees, application fees, exhibitor fees, sponsorship payments, ticketed meal functions, and other separately purchased items may be non-refundable unless otherwise stated in writing by SETC.
Approved refunds will be issued to the original method of payment whenever possible. SETC is not responsible for delays caused by banks, credit card processors, or third-party registration platforms.
Registrations may be transferred to another eligible attendee before the convention, subject to SETC approval and any applicable registration category requirements. Transfer requests must be submitted in writing and processed before the end of the event.
No-shows, or people who did not write in advance of the event, are not eligible for refunds.
SETC reserves the right to review extraordinary circumstances on a case-by-case basis and allow for additional refunds; however, exceptions are not guaranteed.